Uber Eats don't care about your order being wrong...shut up and dont complain

I am absolutely shocked and disgusted with the service. I have used the app 4 times so far. The delivery has delays for hours and both times I ordered pizza from 2 different places my orders where a complete disaster. The first order the pizza was burnt black... charcoal. The second time my order was wrong. I didn't receive what I ordered at all. I did notify Uber about this as I have supported them for years now and the Uber Eats might be new but I have always used them for travel.

The reply I got from Uber made me feel like they feel I only complain for a refund? ***???? According to the reply they have reviewed my conplaint and photos and due to the fact that I received a refund on a prior order they feel there is nothing wrong with my order?

So here is what I ordered from Roman's Pizza: 1x Pepperoni Pizza - Traditional Base 1x Bacon, mushroom, green pepper with added garlic - traditional Base I also took priority as the delivery time was 30 to 40 minutes and the standard delivery was 60 to 70 minutes....

Here is what I got: 1x Pepperoni -Pan base.... 1x Ham and pineapple - traditional base I waited a total of 80 minutes for my delivery....

So how is this acceptable by Uber? How is this not seen as my order is incorrect? Did I miss the fine print somewhere that stipulates that you will receive what Uber gives you and pay for what you have ordered? Oh and by the way just shut up about it because Uber doesnt care?