UBER EATS DOESNT WANT TO REFUND ME

I made an order on uber eats on the 25th of June 2025 and I chose to pay by Ozow. The money went out of my account and I saw they were trying to charge me again as my bank wanted me to approve another payment and I cancelled the second Payment. Uber eats first confirmed my order and then It was cancelled. I waited for almost an hour and decided to call PEDRO's and obly ro find out they never recieved my order. I had to order a new one and I expected Uber eats to refund me almost immediately given how fast they took my money and guess what, they didn´t. When I checked they advised that my order was cancelled and the money will be refunded within 10 working days and I still have not received my money. I am not letting this one go as i WANT and NEED MY MONEY to be refunded ASAP. You are not going to pull a heist on me twice. First time it was about a year or 2 ago but I decided to just let it be where I bought food from KFC and my method of payment was CASH. When the driver got there with my food, I asked him to wait 2 minutes as I wanted to withdraw cash and I would give him the cash. He didn't want to wait and he left with my food. I didn't mind as I knew that I had not paid yet. I had forgotten that I had a credit balance on my uber wallet which uber used to make that payment and I was left in arrears. Even then, I was ****med, You took my money and I never received my services and now you are doing the same thing.

Last i spoke to someone through their app live chat, the consultant said I need to speak to someone from the refunds team who was supposed to reply after 6 hours and till to date there has been no response.

I want my refund and I will delete the app after. This Company lacks customer service.