Uber eats doesn't deliver what i order

Ordered some mcdonalds and on arrival did not get the 2 mcfeast burgers as per order. These were checked by me when taking goods from the driver as the particular mcdonalds has sent me the wrong order on numerous times before. Upon checking he confirmed order was incorrect and told me to log it on the app as he cannot do anything about it. Upon logging it on the app i get a response from uber stating that they've checked my refund history and due to having been refunded before they cannot assist me and the matter is closed. How pathetic that i get penalised for them not being able to provide the service and goods i paid for. Especially since the restaurant in question has done this before.