Uber eats do not value their customers. Poor service

I ordered a 5l 4th street 3weeks ago. On the 26th of November 2025. I logged into the app and sent them a picture of the box as it was damaged. The box was leaking, the box looked wet and old at the bottom because of the leak. I had to throw the wine out into a different container as it was leaking. The uber eats app is telling me now 3weeks later that I should send a clearer photo. A whole 3weeks later? That box was thrown away long ago. I asked whomever was chatting to escalate the matter to a manager and they told me that there isn't much they can do about the matter and that they are no longer going to respond to my messages. Can you believe the audacity. I am a regular customer on uber eats. The one time I received a damaged item I am treated Like my money is no good to them. They clearly do not value their regular customers. What a disgrace. The worst customer service I have ever received.