Uber Eats - Disgusting service

Hello anyone

Please assist me, i ordered the double special pizza + 2l sprite from Romans Stoneridge Edenvale via Uber eats at 07h05 today. The delivery took almost an hour, when the food came to me , the pizza was cold , the seals were open and the quality of the pizzas was substandard. it was unevenly cut, dry, cold and 1/4 of the pizza was bare with no toppings. It looked like a dried up biscuit. The driver handed me the pizzas cold and wanted to rush off. Did not even give me the cold drink. I refused the pizza and returned it. I then called the store after using up close to R60 airtime. 3 people spoke to me and said they will call me back, each time I had to call back. I then got hold of the female manager there and she said she will sort it out and send us our pizzas. I waited up until 21h10 and called her back only to be told that Uber eats will refund me. Up until now no call nor communication from Uber eats., she just wanted to get rid of us as a problem. My car is out of commision, my wife is ill and my kids are now seriously hungry. We were waiting for supper only to hear from her that Uber will frund us but we were not aware of any discussion or decision between her and Uber. we are just waiting. My wife now had to wake from bed and prepare a meal at 21h30 for my kids in her sick state. I am furious and disgusted by this store's shocking quality of service and product and also Uber eats arrogance to brush us off. The consequences put on us were horrible. My hungry kids, my sick wife and i incapacitated without transport.

We still now @21h26 have not received any communication nor verification if we will get served or what the status is. I will never ever support Romans or Uber ever again, disgusted. We have done no shopping and my kids will have to eat toast and go to bed. Thanks to your organisations but it was very efficient to take the payment very very fast. Your Uber Eats up until now is aware of the problem and has not communicated with me , it's now 23h03.

I am now going to turn to social media, hello peter , ****ed customer and the complaints board about your horrible service and what you put a family in distress through. I will log all the time and communicate with both Romans and Uber. It's now 23h30 (4.5 hours later) with no communication and finalisation , disgusting really. I demand that Uber Eats treat this as urgent as I will never drop this . Yourl treat people like trash. Yourl only after people's money.

You will hear from me via social media and complaints portals soon. I have lodged a complaint with the consumer council and will seek help legally as Uber has gotten out of control and for what you've done to my children today. I will not drop this.

Frustrated customer Cell: ***