Uber Eats disgusting copy and paste service

I placed an order for Nando's on Friday the 27th at 11.30 . Order arrived an hour later at 12.30 when I had already made other plans after waiting and waiting . Order got cancelled . Now I've just placed an order at BP garage and I see the R188 has been deducted off !y account for a cancelled order ? The nerve of this company to ignore my inboxes on Facebook,comes back to me after I sent a follow up message a few days after reporting the incident and threatening to put this up on Hello Peter ,asking for the same order number I had previously sent telling me that unfortunately they don't refund orders 48 hours late addressing me with a previous clients name ,just a mere copy and paste . I want my refund and will stop at nothing to get it