Uber Eats Disgusting Attitude Toward a Refund

I ordered some food last night 16 August 2020 via Uber Eats from Chicken Licken, my food was delivered to another address and I queried a refund from Uber and this is their response....

NO RESPONSE NEEDED Order never arrived ·

Thanks for reaching out, Pravasha.

We've taken a look into your order and the concerns you've raised and unfortunately, we will be unable to provide a refund on this occasion. We understand that these issues do arise on occasion, but not often at this regularity.

While we appreciate this wasn’t the experience you were looking for, we hope you understand our decision.

Sent by Uber Support on Sunday, August 16, 2020 at 8:05:40 PM

This is absolutely unacceptable. So I lost money because of their incapability to deliver accordingly and they are writing it off and I'm supposed to support Uber just because mistakes happen? They didn't make a mistake by debiting my account. I want my money back!!!