Uber eats disgust

I ordered on Uber eats on the 27/06/25 @ 15:10 the afternoon waited till nearly 20:00 without getting food because the driver got stuck with a green rides ebike. Then his supervisor says he will sort it out but I then needed to get my family food so I spent more money having to buy something n traveling with a Uber till there. I then got a email for Rick from greenrides and after sending him a email he responds 4 days later saying I need to contact Uber eats for my refund. I contact Uber eats who then says oh it's longer than 2 days and no refund can be done. So who now needs to refund me or am I just being ****** by paying for food and a service not provided