Uber eats diagusting !

I used the Uber Eats app to order meals on August 28 (Sunday), but I had to wait while it was being prepared. I had visitors over, so it was quite awkward and unexpected from Uber Eats because the order never arrived. The establishment was closed when we tried to phone, so no one picked up. I then used the app to get in touch with Uber Eats and explained what had transpired. They then rep**** that they would refund money within 3 to 5 business days. However, nothing has happened despite my repeated requests, and they have advised me to contact my bank because the refund has already been processed. When I did so, the bank informed me that they do not have any pending refunds.Since I supp**** all of my supporting documentation, Uber Eats has not contacted me. This is blatant thievery and is completely repugnant. R345.50 it alot of money I am definitely not supporting uber eats again ! I require a refund. Uber Eats simply **** repeatedly to me. This is scary and *********.