Uber eats delivery persons stole my food, and Uber is doing nothing to assist and allows this issue to persist.

On the day March 11, 2025, around 21:00 I made an order from Fishaways Menlo Park, Pretoria, and it was picked up by Elvis (Reg. plate LB22FFGP) on a Honda @150 bike. He picked up my food not so long after, after 50 minutes of waiting for the order I check the app (around 22:00) and he was parked around the corner from the restaurant. I attempt to contact him via the built in messenger the messages go through as delivered but are never read once. I then try to contact the driver via the built in caller and he answers after a few tries but claims that he isn’t an uber employee and knows nothing of such order and tells me to never contact him again and he’s going to block me whilst also using offensive language. It’s now 23:00 and he’s still standing there. I can now assume my order is ****** as it was collected from the restaurant. I tried to contact uber directly via phone call but they have disabled that function and have they cannot be reached via their help option on the app. I’ve had many incidents like this on the uber app and reasons are because uber doesnt do any background checks on their delivery persons hence we always have issues of kidnappings etc. my one biggest issue with uber is they claim to refund me all the time but I never receive my money back, when I do it’s never in full as they keep their service costs which were never rendered to begin with. Stay away from this app, if your in South Africa rather use Mr D as it’s a Takealot owned company and can be trusted also easily reached. Uber doesn’t deserve the space it has in the South African market and it’s up to us to ensure that they never find success in it. They don’t take us serious as customers and would rather protect themselves and their delivery persons who more than half the time are ******* immigrants.