Uber Eats *********** delivery driver and cancellation of order put of the blue by driver after an hour and 15 minutes

I placed an order for Steers at 18:50 and the App stated that my order would be delivery at the latest 19:40. At 19:10 it showed that the driver is at Steers for collection. The delivery time kept on moving later to almost an hour and fifteen minutes later. Since the driver is the only contact person given, I messages him to ask what the hold-up was. He rep**** stating that it's not his fault and that Steers is very busy. I rep**** stating that I know it's not his fault, but that since he is the contact between myself and Steers, I'm asking him. I waited longer, phoned Steers and they ensured me that they are on the order but very busy. Moments later my order was cncelled by the driver via the app. I drove to Steers and my order was ready and waiting. The staff at Steers told me that they did tell the driver that the order is ready but that he just walked out the door. It is impossible to get hold of Uber Eats in a situation like this. Let's see what happens with the payment!