Uber Eats Deducted Money Without My Friend Ordering – *****ulent & Unauthorised!

My friend just received a shocking notification on 18 April 2025, that R122.14 was deducted from her bank account by 'Uber Eats Parktown Nor' for an order she never placed. The transaction was listed as pending, yet she didn’t use the app at all.

She had ordered on her own Uber Eats app months ago and forgot to remove her card details, something I had warned her about after I went through a similar experience. But this time, no one used her phone, and no order was placed. Meaning either someone within Uber Eats accessed her card, or the app randomly processed an unauthorised transaction.

This is extremely dangerous and unacceptable. How can a trusted platform handle card details so carelessly?

Uber Eats, you need to take accountability. Improve your app’s security and protect user card information. People should not be charged for orders they never placed.

To everyone: remove your card from the Uber Eats app immediately after using it. This isn’t the first time something like this has happened and clearly, it’s still happening.