uber eats, debonair pizza comaro crossing

On Saturday evening 29/03/2025 @ 20H00, I called Debonair pizza Comaro crossing to place an order for delivery, they said they can't deliver, cause the delivery time is closed. I then went online and ordered from the same restaurant via Uber eats, I placed my order online, I made the payment, and the payment went through successfully, after making the payment it showed that my order will be delivered at 20H45. I waited but at 20H45 my order still hasn't been delivered, when I check online again it said order delays, latest delivery will be @ 21H09. At 21h10 my order still hasn't arrived, when going online again, I contacted the driver and SMSs him to find out where my order is. The driver didn't respond to my SMS, and he didn't answer my calls, I called him about 10 times to find out where is my order. myself and my husband even went outside waiting for our delivery, but there was no delivery.

The order I did online, was never delivered but the money was deducted from my account. when accessing the "help" option online it says my delivery is on its way. the next day I called to find out why my order hasn't been delivered but the money was taken from my account.

I was informed that the driver cancelled my order. When I asked how the driver can cancel my order without my consent or knowledge or without informing me, nobody could answer my question.

How can the driver cancel my order???? who gives the driver permission to cancel an order that was paid for?? we ended up going to bed without supper, thanx to the driver who cancelled my order.

this is really BAD service received. Isn't the driver who cancelled my order supposed to inform me about the cancelation or needs my permission to cancel the order? how can the driver cancel an order that was paid for in full????

Is this allowed?????