Uber Eats, cancelation is impossible and at your expense

I won't use this service again. I wasn't able to use my cash wallet funds for my order and the clicked on cash payment hoping it would go through with cash wallet amount deducted. This didn't happen so i tried to cancel the order immediately. The app kept saying submission error. I then tried to find a contact number for Uber Eats but it couldn't find one, i tried calling Debonairs directly to cancel and after a long explanation the call center person told me that I needed to call the store. The number I dialed was for the actual store but apparently only call centres can put you through. I then asked the store to cancel the order but they said they couldn't as they were 3rd party. Debonairs gave me the number fir Ubdr Eats. I then called Uber Eats which had a high call volume. By the tiime i had failed cancelation on the UE app, failed to find a UE contact number, failed too find Debinairs Rondebosch telephonically first time as it was acall centre and failed to convince the staff at Debonairs to cancel the order.. The order was being collected by the UE driver. I then tried to call UE. Automated voice said high call volume. I thne tried to call the UE driver but another automated voice said the number could not be recognized and ccouldnt cinnect the call. I then called from the mobile number on the order and it still couldnt connect so i clicked the call button on the app which also said it couldn't connect. I then tried UE number again. After the high call volume issue again an agent answered. After explaining everything i had done to cancel the order he insisted that i still had to pay as the food had reached the preparation phase before canceling. I had by then been trying to cancel fir approximately 30 minutes!!! He told me that i still needed to pay the driver, then call him back and then they would refund me the amount or i would have to pay for the cancelation.

Basically Ihave lost my cash wallet credit and its completely due to UE making it completely impossible to cancel timeously.