Uber eats bunch of ******s

I ordered from KFC using the Uber eats app ,next thing I get a notification saying that my order was delivered, but I hadn't received my food and I've already paid for it on the app, I contact Uber eats regarding this and they just responded to me with "this order is not eligible for a refund" then I asked if they can tell me the reasons why and they just answered me with "as we said ,your order is not eligible for a refund" so I just paid for nothing that time that food was my work lunch. Maybe Uber eats must give us a cash on delivery option if they won't refund money if we didn't receive orders ,so if nothing gets delivered then I also pay nothing. It was a R109 order but it's still my money and I want it back. An investigation or something would have been better from them or give me the driver's contact details so that he can give me my money back since they stole my food.