Uber eats Black Friday weekend ****

On the 29th of November I ordered from a restaurant called Prism Pavillion on Uber eats, they had buy 1 get 1 free specials on ribs burgers etc. ok ordering it was required that you add your number before ordering since delivery was done by the restaurant. I ordered and paid, the order did not arrive, I tried to cancel but the system refused, I requested help but support said I should try call the restaurant, the number went to voicemail. So basically Uber eats does not do due diligence on their merchants, their system is also flawed as the merchant can manipulate it to not give any information to Ubereats. Then they refused to refund me. It’s really disappointing, my days on ubereats are done.