Uber Eats - Bargain Liquors non delivery ****

Ordered from Uber eats from the Bargain Liquors stores as we they were having a special and with my coupons I was paying almost 50% less on 27/05/26 at about 20:20, but received nothing. It started of saying latest delivery time 21:30. At 21:25, it showed "still preparing". At 22:25 it showed "on their way". At 23:26 it showed "delivered". Even waited an extra 40mins just incase they were still delivering and there was a glitch. What a fool 🤦♀️ Was billed R495 but received absolutely nothing. Called the stores 10 times and it went to voicemail every single time. Called then today and guess what still voicemail. After the supposed delivery was made, I immediately logged a complaint with Uber eats via the only way avaliable to us as patrons, the infamous chatbox. And got the response "Submitted, thanks, we received your message". Logged the same complaint 6 more times just to try and get what one hopes a different response. Unfortunately still the same automated response. I am utterly disgusted at uber eats for allowing my money to be taken, but take their own time to respond to a complaint. How and who vets these stores that trade on Uber eats platform or is it just a nonchalant attitude as long as Uber eats gets their cut and ***** the customer way.