Uber Eats are *******

I ordered food with a PIN so that on delivery driver would need to get the PIN before he hands food over. He left the food somewhere which was not my office or stole it. Not sure. He didnt follow protocol and to date Uber does not want to refund my money. So bottom line is that you cant trust Uber PINS as the drivers will do what they want with your food once you paid and Uber will still keep your money with no food received. THINK TWICE BEFORE USING THEM. Rather buy from direct supplier who will care more about service on their brand.