UBER EATS and Woolworths Foodstop Ilala Ridge - STAY AWAY

Placed an order via the Uber app on the 27th August. Woolworths Foodstop Ilala Ridge. Uber debited me the incorrect amount so I went into the store and cancelled the order. I did not take any items. I have been trying to get my refund from the 27 August. I logged the call via HELP and to date no one has contacted me or responded to my query. . The store gave me the number of Janine from Uber eats, who avoids my calls. The store manager Jeethen advises me that it is out of their control even though they have been paid for the items i did not take. Tried contact them on 10 *** / 10 *** and conveniently they don't answer/ unavailable or do not recognize the number. STAY AWAY FROM UBER EATS as there is no accountability for their mistakes, no customer support. Rather pay the extra go into the shop and purchase what you want. You will have peace of mind that you are getting what you want and not begging for your refund on a cancelled order