Uber eats and uber rides is a money making ****

I have had more than one bad experience with Uber and Uber eats.. You place an order, they debit the money from your account. When you’re trying to check how far your order is it says it’s cancelled yet you have not cancelled the order yet the funds have been debited from your account for the order. What’s worse is that you can’t make ANOTHER order as the money has already been taken from your account. The same thing happens with uber rides, you book a ride, funds are debited but the trip is cancelled by them on their end and no refund is ever given. This is complete incompetence and a ****. I am completely disgusted with the service from uber