UBER EATS and Uber eats drivers!!

This must be the umpteen time I have complained about UBER EATS and their *********** drives and customer service agents!!!!!!!! Today 08/08/2022 we ordered from Chic n Atlasville via Uber eats, 10 minutes before the driver reached me his tracking went offline!!! the order was marked as complete and I never received my order!! When I called the Uber Customer care Line I was assisted by a very arrogant agent, my complaint is what is being done when the drivers dont comply and what does Uber eats do to ensure customer satisfaction?? This Company is very ********* and their staff and drivers are not Customer Friendly... Customer is KING that's the Norm asides from refunding me in 48 Hours I want to see this incompetence being eradicated