Uber eats and Panarottis Bayside

Yesterday evening we placed an order at Panarottis Bayside mall through Uber Eats, using priority delivery.

We placed an order for a duo pizza, alfredo pizza on gluten base and a chicken livers with bacon and chilli.

Our Uber delivery guy got to the store within around 20 minutes of the order being placed, he apologised profusely as he stated the shop was delaying the order. The delivery then changed to being delivered, however he messaged to say he was given the incorrect order and still waiting. From the time he arrived he waited at the store for an entire hours for the order before leaving to bring it to us. Over an hour and a half after ordering. The gluten free alfredo pizza was burnt to the extent that the edges of the base were black and the mozzarella was a dark brown and extremely dry. The chicken livers were packed on a cardboard box with a paper base, like is usually used for the mac and cheese *****. There was no bacon in the chicken livers and half the sauce got left behind on the paper in the box. The dues was also extremely dry, and on 2 of the slices we found pieces of broken glass, that were luckily spotted before they were ingested.

I cannot believe that a brand like yourselves would allow for such ineptness in one of your supplier stores.