Uber eats and chicken Licken ******ing money from me

I placed an order on the 29 March 2026 via Uber eats, I was charged R222.90. whilst waiting for the order after 45 minutes 3 drivers one after the other picked up the delivery but soon cancelled when they got to the store. After an hour Uber sent me a message saying they cancelled the order as the store does not have the capacity and they will refund me in 3 to 10 days. Whilst waiting I attempted to follow up and raise concern for long waiting but the messages where blocked. I then saw a receipt on the app with a message that the store had started with my order and I was charged. But I did not even get the order. Today I tried all platforms including their socials to get a refund but the person I was chatting to on the app says that I can't get a refund after 48 hours....strange because the 48 hour lapsed while waiting for the refund period to lapse. So Uber and chicken Licken are ******ing money from me using the app.