Uber eats allows **** Restaurants and still doesnt refund

I am extremely disappointed with the service I received from Uber Eats. There is no actual customer support—just a bot that repeatedly replies “I am human like you,” which is both frustrating and unhelpful.

I tried to cancel an order that had been delayed for over an hour, only to be told I “must wait.” When I attempted to call the restaurant (listed as self-delivery), the number provided was ****. Eventually, my order of R300 was marked as “delivered,” even though I never received it.

I requested a refund, which was initially ignored. The next day, when I checked again, the restaurant had disappeared from the app—clear evidence that Uber Eats does not properly vet the restaurants they allow on their platform. After wasting hours on this, I was refunded only R126 out of the R300 I paid. Since then, I have received no communication or support.

It feels like these big companies deliberately detach themselves from their customers, leaving us with no access to a real person who can resolve issues. This ordeal wasted more than three hours of my time, and I am still out of pocket. I will not be using Uber Eats again.