Uber eats

I placed an order on the 27th of February 2025. I didn’t receive my order and I went to Uber for help with a refund. I got no help from Uber, they keep going around in circles saying I am not eligible for a refund. The system should clearly show that I made numerous calls to their driver as he said he was having trouble finding my address. It got to a point where the driver shared his personal WhatsApp number so I can share my location and I did share my location with him. After that he said he won’t come to deliver my order as the place is 15KM away from where he is and he won’t waste his fuel he is taking the food back to the store. If the driver took the food back to the store why is Uber refusing to grant me a refund? Daylight *******