Uber Eats A Disgrace!

09/10/22 Food ordered R520, picked up from restaurant. The driver cuts contact calls & messages after getting specifically detailed & easy directions. App showed she was in the area. She does NOT deliver the food, then registers the order as delivered. Does not answer calls & messages after. • Messaged Uber Eats on the app immediately, no response. • Now it’s 2hrs after the order was placed, called the restaurant whose manager says that this happens often with Uber Eats (Unacceptable!!!!) • The customer call center is based in India so the agents are not South African. They did not track the order, did not contact the driver, did not show genuine apology for the incident, did not try to understand the inconvenience. (Already 2.5hrs in). • Agents Hannan & supervisor Farhan said a refund will be issued but will take up to 5 (FIVE) working days. • Refused to send me a proof of payment. could not answer questions directly. Had only rehe****d general replies that didn’t apply to the questions asked.