Uber Eats #7CAF2 HOURS AND STILL NO ORDER

31 January 2021, 12.26 my partner placed our order for Mc Donalds, order ref / num #7CAF2, payment is via card, time arrival just after 13.00, that then changed to 13.44, 13.45, 14.00, 14.15 and so on the last time says 15.49, still nothing, trying to make contact or get hold of support non existent, PLEASE CAN A Uber Eats help agent or support agent make contact so we can just cancel or know what or when this will arrive. contact *** sure either by the number or ref you can pick up the Uber Eats account