Uber eats

First and last time i wil use this app , placed order al nice showing that Mike would be there i n certain time shows up on time only to find my order short and to explain to my daughter that her food did not arrive and a hungry 5 year old crying so i went on the app did my cimplain only to get message saying they will contact me in 24 ours but my money was taken on the spit i payed for somthing i did not recieve so i will never use Uber eats again after there driver Mike told me he wil be back and never returned