Uber Eats

On the 19th of June I Ordered some groceries to be delivered to my workplace they did not deliver and it showed up as delivered and when I went in there was a picture of a package which was presumably mine being held up no surroundings nothing I complained and said my order was not delivered they said unfortunately I was not available and the driver tried to get hold of me And therefore I cannot have a refund I told him that that is not true that Driver did not try and get a hold of me I have the call log to show can they show me there evidence and I will show them mine and they kept on closing the call and saying unfortunately I am not eligible for a refund don’t want to refund I want my groceries are paid for them if you can’t give me my groceries let me know where I can fetch them but Uber customer service does not care surely as a consumer I have rights and I will be lodging with consumer complaints. I actually feel ****med by the driver