Uber eats ****!

I’m shocked at the **** that is being run at uber eats!! I was placing an order from Pizza Hut and just as the payment was being processed I saw that the address was incorrect and pressed cancel but the payment was cancelled anyway. I reached out to Uber eats within 2 minutes and they told me that I would be charged the full order amount to cancel the order!!! Mind you if I don’t cancel the order it would be delivered 20 kms away which is my old address, so I cancelled. I thought they would understand the issue and atleast update my order details so it would be delivered to the correct address, but no I was told that Pizza Hut had already started preparing the order. I raised the issue within 2 minutes after trying to cancel the payment, what did they prepare in that 2 minutes?????? So I must just accept that I donated R300 to uber and Pizza Hut??? I wish I could attach the responses I’m getting from their customer service, generic and not helpful. I’d heard some complaint about uber eats before but this definitely takes the cake! Daylight *******!!!!