Uber Eats

I have completely and totally disgusted at the service I received from Uber Eats this week-end. Firstly on Fri I placed an order with KFC and every 15 mins the delivery time would change – almost 2½ hours later the order was cancelled due to no driver being available. Secondly I placed another KFC order to the same delivery address on Sat around 2:30pm – once again there was no driver available and eventually when the driver did deliver the meal it was completely wrong. I ordered a normal fully loaded boxed meal and the entire meal was “zinger”. My daughter does not eat hot food and ended up giving the meal to the dogs. As you can see from the screen print my order was ORIGINAL not ZINGER - the "online" customer service was of no help at all - kept on repeating herself like a robot telling me I'm sorry about the inconvenience - why don't you order from another restaurant - how would this help if they had no drivers available. I would love for an Uber Eats Manager to contact me personally.

I cannot understand why the orders are accepted if no driver is available and secondly when I “chatted” to the online consultant she had the audacity to tell me to order from another restaurant. Seriously??? Why would I do that if there was no driver available in the first place – what is the point in doing that.

These circumstances are completely unacceptable and quite frankly I would prefer getting a refund for the meal which was not edible.

I urgently await your comments and response to my email.