Uber eats ****

Uber eats in sandton is a ****, ordered food went to shower i come out and I see one miss call and a message from the driver leaving your food at the gate ....I went to check there was nothing delivered the driver refuses to answer calls reported it on the app and u get a response im not eligible for a refund ....this is clearly a **** don't use Uber eat they actively trying to ***** from you