Uber driver stole my food and they refused to refund me

On ordering Uber Eats, as I often do, I looked at my phone to see that the delivery had been place. I was surprised as my doorbell had not rung. I had one missed call from who I assumed was the driver. When I tried calling back, he cancelled the call 3 times. On the app, it said that the driver had placed the food outside after being unable to get hold of us. We went out and there was no food where the picture was taken. We assumed that it had been taken.

We reviewed our video footage and instead saw the driver pull up, Make the call and then proceed to spend the assumed requisite 10 minute period chilling on his phone. No attempt was made to ring our doorbell, no attempt to hoot. He then proceeded to take the food out, take a picture and then return it into his bike box. After contacting Uber about this, the response was "he made a reasonable effort to contact you, we will not refund you." I then told them of what i saw on the video and same response. After I told them I was going to delete the app, they promised a last review "as an exception" and I never heard back.

As far as I'm concerned both Uber and their driver have ****** from me. The food was not returned to the restaurant or a central location I could fetch it form. I paid uber for the delivery not the food, therefore if they are unable to make the delivery that does not give them the right to ***** the food.

I am appalled by their attitude to this incident, and from speaking to people and reading reviews, this is not the first time something like this has happened.