UBER driver‐ Girukwishaka Moise - ****** me of R200 cash when he knew I already paid via my gift voucher, he could see I already paid.

Good day,

Uber Case ***0 Order: 31215

If you look at my query you will understand what I’m saying.

I paid via gift voucher - that was charged as the balance is R0.23 from a voucher that was R200. I paid him R200 cash too at the time of delivery as I wasn’t sure if the voucher took effect.

This guy Girukwishaka Moise left with my R200 cash and that is what I’m querying. He could see that my order was paid for via voucher which I wasn’t sure of and queried with him prior to my delivery and still demanded I pay him in cash when he could obviously see that I already paid, that is the issue here – he stole from me and you’re allowing this man to drive around delivering to others that he will do the very same with.

Please urgently advise what his contact information is so that I can make contact – your customer service platform is pathetic, the helpline number prompts are also unresponsive!!!!!

They keep sending me these impersonal responses that says: I havent paid when the total of R199.77 came off my R200 gift card, have you even checked..

This guys needs to be dealt with or you refund me my R199.77 I spent if you don't want to put me in contact with this guy!! These people work for Uber and surely you should take some responsibility as your putting innocent people at risk of ***** and day light *******.

Disgusted at the service and how unresponsive the app is..I'm not even able to cancel the free delivery arrangement since I will not allow you to debit my card in October.. I'm done with you!!!