Uber does not want to refund me back my money they took, very poor customer service

I ordered an two meals, i received one, they refunded back for the one and also debited me on the 26th Feb for it, I also got another debit order that went off yesterday for the same order?? i tried sending them a message and i get a response saying this'''NO RESPONSE NEEDED Wrong or missing items · Hi Tanya, We're sorry to hear about this experience. Unfortunately, we are unable to provide a refund for your order as it was placed more than 48 hours ago. In future, if you experience any issues with an order, please notify us within this time frame and we would be happy to help. We know this isn't the answer you were hoping for but thank you for taking the time to let us know. Sent by Uber Support on Thursday, March 4, 2021 at 6:42:09 AM '' what i am trying to tell them is they debited twice 224.35 from my account and they just do not realize that one debit order came out on the 26th Feb and another yesterday so why can they not give me back my money??? i order frequently and i feel this is honestly pathetic customer service to ***** from your own customer???