Uber does not account for poor service

Uber takes no account for deliveries. I ordered a 3 pizza that is made with a thick base and needs to be warm to eat it. The driver shows his there waiting for the food. After almost 40 minutes I call the restaurant in question and they advise thag the food was made a while ago and there is no driver there as per what the map shows. Log a complaint on the chat to cancel order they want to charge you as you cancelling and agents are ill equipped to deal with the matter. They just apologize and ask you too wait longer. End the chats only to speak to another agent who advises the same and advises their map is merely a guideline. Your driver said he was waiting there for more than 20 minutes on the app so how is that inaccurate. Your driver eventually arrives with cold food and Uber does not account for the drivers fault. Driver drops food and no apology. Uber claims to offer you all this subscription like Uber one but service is no different to not being on Uber one. Restaurants get the blame when they at fault but when Uber is at fault they just tell you to wait. No refund no account for poor service. I am sorry maybe Uber eats is a farce and because they not in competition with other delivery companies as they venture into areas that others won't they can treat customers like this. Cold food poor service and no accountability