Uber Disgusting Eats

This was the worst customer service I have ever dealt with. Virtually non existent and extremely painful.

Firstly I was overcharged by UberEats. I had contacted them multiple times and provided all the proof including a screenshot of the quote before I had paid however they refuse to help. There has been at least 15 back and forth emails through the app help however most of the replies were a general robotic like useless reply.

Secondly my order was delayed by close to 2 hours. 1 hour after ordering a driver had come to collect the order which was prepared 45 minutes prior to that. The Uber Eats driver informed me that my order was incorrectly collected and taken my a Mr D driver and he had to wait for it to come back. That is cross contamination! When my order arrived it was cold and inedible.

This was truly the worst and most frustrating experience I have had as I had to wait until 3pm, past my lunch break to eat cold inedible lunch that I was overcharged for.

I have all the proof needed including a chat with the driver explaining the mess up and the quote I was to be charged for which ended up being a lot more. This is enough evidence to convict them for *****. I will continue to inform others through social media of their disgusting service and attitude. I really cannot believe how ******** they can be over their mistake.

A lesson learnt. Although I have been a regular customer, I will NEVER use Uber Eats again and advise everyone that reads this to do the same.

MrD is a far better option, I have never had an issue with them.