UBER ..... DELIVERY OF GOODS IS A NO NO

My daughter in London sent a surprise gift. The following is my attempts to follow up here in SA of a non received surprise !!!!! "My daughter in London used Uber Eats to collect books from Exclusive Books in Fourways Sandton Shopping Mall to be delivered to me and my husband. She paid R1189.30 on 31/7/22 (details of name and cell number). It was supposed to have been a surprise gift and only after a number of days she asked if the gift had arrived. She contacted Uber in London who told her that 48 hours had lapsed and nothing could be done !!!!! I contacted Exclusive Books who confirmed that Uber had collected the books at 10am on 1/8/22 (O/N given)" I have subsequently contacted Uber twice from South Africa and twice they have advised that my daughter submit a complaint >>>>>>>> THIS IS TOTALLY UNACCEPTABLE SERVICE - we are running round in circles !!! Don't use Uber for delivery of goods - WASTE OF MONEY AND ENERGY