Uber Cheats: wrong order, no order fulfilment, no refund.

I have just placed what I thought was a simple order for a Cinnabon from Cinnabon, Cavendish. The courier arrived with an order not remotely close to what I ordered. He went back to collect my correct order, and then called me and messaged me to tell me Cinnabon refused to honour my order. He claims that Cinnabon gave him the incorrect order originally. I will be writing a separate review on them later. However I am also reviewing Uber eats for its hopeless 'support' software. The app would not let me cancel my order, as I received a message saying that I had a partner assigned to me who was going to bring my order shortly. I knew that this was not the case, as he already had received a flat-out refusal from Cinnabon. What should have been a simple order turned into a nightmare. I want my money back, Uber Eats. Additionally, I suggest you make the cancellation process easier and more accommodating for situations like this. It is not the first time a courier has brought the wrong order, so this is no mere drop in the ocean. However, in the past I have been lucky enough that they rectified the matter. Do not tell me I am going to get my order and cannot get a refund. I do not have my order, and I am out of pocket. Fix this. Your customer support software is poor, sending one down a loop of 'helpful suggestions' without any real help being given. As far as I can see, there is no real opportunity to speak to a real person fr support. If I am right, I suggest you stop outsourcing customer complaints to robots. I assign blame both to Uber eats and to Cinnabon, for whom, I have said, I will be writing a separate review.