Uber Cheats!!

I just moved to a new address yesterday and after a really bad day of moving we decided to order pizza from debonairs via Uber eats, The first driver that was allocated to my order probably cancelled and then I got a different driver, Driver called I didn't answer in time but I called back and he says his by my place outside ,I tell him but I'm in the road and there is no cars in the road , but on the app it shows he is driving in circles the whole time past my road , I still sent a message saying he is driving past the road , this Rodrigues guy was so unhelpful and he sounded like he had no interest or urgency of getting my food to me, I then see the order is marked as delivered and I got such a fright because I did not provide my pin also , there was a note that said , Something about cover costs!I raised this with Uber Eats and a robot is telling me I don't qualify for a refund ? I even joined Uber One and this is how I get treated? I know there is a lot of ***** happening out there but now I must be out of pocket because of an app that probably took the driver to a different location I entered the address as per Municipal guide , I'm so disappointed because I always reaved about Uber Eats service but this was just poor , if this happened more than once I could understand, but this was my first time ever ordering to this address ,they could really have made an exception but I won't ever use the service again !! But I guess they won't even care