1 reviews | Active since Nov 2019
Uber and Uber Eats and their joke of a support.
I've placed an order with Uber Eats and by mistake I asked for the order to be delivered to my home address instead of my work address, that is my mistake. However trying to contact Uber Eats was a nightmare and there was NOT A SINGLE WAY to contact them. Instead I ended speaking with an automated system that did not help me in any way. So as instructed by the aforementioned robot I tried to call the restaurant to no avail. The restaurant did not answer to be able to help me. So I managed to find the Uber Eats support line and guess what, another robot answered to ask me to enter my cellphone number associated with my account, which I did and wouldn't you believe it the robot says that the "number is not associated to any account whatsoever". So my order ended up at my empty house with no one to receive it. Uber Eats could not help me in time and I told the driver to keep the food and go well. I am very happy that a man received food to feed himself and enjoy a free meal, call it my unplanned charity for the day. I am very upset though with Uber Eats and their failure to do anything to help me. For a while a lot of my family and friends have told me that Uber and Uber Eats are ******* and that I should not use their services, to which I thought naively "you guys don't know what you are talking about, they are great". Until today. So after nearly 3 years of loyal, near daily, service to Uber and Uber Eats, I am canceling my account and highly recommendeding people to stay away from them, because at the end of the day, when all is good Uber works well, when a humane and honest mistake happens, Uber abandons you. Thank You for nothing.
