Uber and chickenlicken

I places an order on the 29 January 2023 with uber eats . I ordered food from chickenlicken. After waiting for almost an Uber the app finally said 5min away . I waited for another Uber still no food. I checked the app again and it said food was delivered. 2hrs later the Uber eats app says my food was delivered. After placing an order with my last money and as hungry as I was. I took an Uber again to go to chickenlicken to check on what happened. To my shock when I go there they were just relaxed about it and told me that Uber eats is used to eating people's food and the is nothing they can do about it .. now to my question and I ask how do u guys keep doing business with people that treat customers like this . Why does chickenlicken keep Uber eats on there business if they keep doing what they doing .. and worse they telling me they can do anything about it I just have to call uber eats for refund.

As shocked as I was about the treatment of Uber and chickenlicken I called Uber eats and they told me they will only refund me in 48hrs .. So the fact that I was hungry at the time they didn't care and they couldn't do anything about that also . The fact that I took Uber again to go to check my order and took an Uber again to go back that was not there problem . They just said I just have to wait for my order refund and the is nothing they can do feather . I am do disappointed by chickenlicken when am always spending my money on them and always telling people how go it is, but yesterday was so disappointed. 2nd Uber eats must just close down if this is how they do business. And with the influence I have on my community I'll make sure I take this feather.