Ubber Eats nightmare

I had ordered food but it was sent to the incorrect address and Uber does not want to take responsibility nor refund me im annoyed. What i have noticed over time is that they do not want to take any responsibility and will just say "Unfortunately" i was charged twice for food that didn't even leave the shop. im levied. The first order was the incorrect address and the second order was debited and never received the food. being charged R266 x2 for food you didn't get its ridiculous I'm getting rid of this app and to say I'm disappointed its an under statement.