Took my money and cancelled my order

I ordered (and paid) for a single salad and IceTea. I waited 3 hours and when I called Spur Malibu and someone called Alyssa from UberEats, they told me they have problems with a delivery partner and cancelled my order (without a refund). I then started chatting with Bilal and someone else via chat through the UberEats App and ofcourse, all you hear is "We'll look into it". Granted they aren't to blame, but when I ordered a second time through McDonald's Parklands, the food is also taking almost an hour to "prepare". I'm waiting now to see if it also gets cancelled...useless people!!!