Title: Incomplete McDonald’s The Zone Rosebank Order via Uber Eats – No Accountability

I placed an order via Uber Eats from McDonald’s Rosebank The Zone on 29 July 2025 (Order #9769). I ordered two meals, but only one was delivered. Upon noticing the error, I immediately returned the order with the driver and did not accept the delivery. Despite doing the right thing, the restaurant has refused to acknowledge their mistake, and I have received no refund, apology, or assistance from either McDonald’s or Uber Eats.

This level of service is completely unacceptable. As a customer, I expect what I paid for — or at least a refund when an order is incomplete and returned immediately. The lack of accountability from both parties is deeply disappointing.

I’m calling for: 1. A full refund. 2. A formal apology from McDonald’s Rosebank The Zone. 3. Assurance that this issue will be taken seriously and not repeated.