Threats

I Usually dont have a problem with UberEats or their partners however on Sunday the 11/10/2019 i ordered food and mistakenly ordered the food to the incorrect address.

As per UbersEats processes when food is being delivered to the incorrect address we need to contact the driver and then advise them to order the food to the correct address.

I waited till the drivers details appeared i contacted the driver and that is when he just collected my food. To no surprise the driver did not answer my calls and i called him 8 times and sent multiple messages but the driver didnt answer nor respond.

eventually when the driver delivered the food to the incorrect address his phone miraculously worked and agreed to deliver the food at the correct address but before the driver delivered the food the driver said to me " I know you, and I know where you work but i will come now and deliver your food to the correct address"

I escalated this man to UberEats and this was their Response "Hi Candice,

We're sorry to hear that your delivery partner did not act in a professional manner. Uber Eats has certain quality and safety standards that we hope delivery partners adhere to, and I understand that your expectation was not met on this occasion. You can also pass this feedback directly to the delivery partner by rating your experience with them in the app. This helps our partners improve their service to you. Please let us know if you have any further concerns."

If UberEats think that this is an appropriate responds then their cusyomer service needs work