T.HIEVES!!! DID NOT DELIVER A PRODUCT AND KEPT MY MONEY SHAMELESSLY.

I received an order from WILLY WONKA IN RIVONIA and they missed 1 burger, which is fairly common from this business (to miss products and deliver the incorrect ones with a letter of apology). However, Uber has rectified most issues in the past. This time, they had the audacity to say "I'm sorry to hear that you are unhappy with the outcome of your query. Keeping within our policy, we will be unable to provide any further adjustments/refunds at this time.".

GUYS, YOU ARE ST.EALING!!! THAT'S T.HEFT. IF YOU CHARGE SOMEONE FOR A PRODUCT AND DO NOT DELIVER IT BUT YOU KEEP THE MONEY - THAT'S BECAUSE YOU ARE T.HIEVES. SHAME ON YOU. DISGUSTING ********* BEHAVIOUR.