They took my food and my money

I ordered from Frangos Last night, a full family meal and was waiting for my delivery. I had a different number cell phone number from the one that's on my app, however, I always receive in-app notifications about my deliveries from Uber Eats. Last night, however, I did not get notified, upon checking my app, it said that my order was delivered. I contacted support who then advised me that the driver waited 8 minutes and tried phoning me and because he didn't get through he left. I was not able to chat to anyone or telephonically get through. I did not get my food and I was told I will not be refunded either. I had kids waiting to eat at home, this is the worst customer experience I have ever had, and the "I don't care" attitude was enough to make me not want to use them again I would give them zero stars but the option isn't there.