They do not care about their customers!!!

Clearly customer service is something that does not exist with this company. Today I ordered through the app and scheduled the order for 13:30 because my meeting was ending at 13:20 but the delivery person decided to deliver it way early at 12:58. I believe he did this on purpose because he knows that he gets to keep the offer. When I bought this to UberEats attention they did not want to refund me and stated that the driver arrived but fail to understand that he did not arrive at the scheduled time. So then what is the point of scheduling an order if it's just going to come 30 minutes earlier? Are we not scheduling deliveries so that they come when it is convenient for us? Worst part is that I had already given the driver a tip and I can't even reverse that. I decided to cancel my UberOne membership and will rather use Mr D or the actual restaurants app. These drivers a deliberately doing such things so he can have you pay for his meal. On any other day that driver would never be able to afford to eat at Kauai. So yeah UberEats does not care about their customers.