They are *********** they took my money and never brought my food

They are *********** they took my money and never brought my food. They don't wanna refund me. My address was on the app why didn't they bring my food. This is unacceptable service and I will not recommend them to anyone. This is not the 1st time it's the 2nd time . I think they are not doing what they said. They took my money and I didn't get my food this is unacceptable and I'm very upset.